Frequently Asked Questions
Your satisfaction is our number one priority. If you are not satisfied with the services or the development of projects you may request a full refund within 30 days. Upon approval/completion of a refund, development will be halted and reversed/reverted, and domain(s) will be transferred to the owner within 3 business days. For customers utilizing our web hosting and management services, account access will be suspended immediately. Refunds will be issued without exception if requested within the first 30 days of your contract, or upon completion of your project, whichever comes first.
Do you provide a Guaranteed Completion Date?
Yes. We understand how important it is to get things going, and fast. We are committed to providing reasonable completion dates, and will guarantee completion by the provided date. In the event additional changes are requested prior to the original completion date, the Guaranteed Completion Date may be adjusted. If we fail to meet our deadline, you may request a full or partial refund in which we will honor without hesitation.
How long does it typically take to develop a website from scratch?
Completion timeframes vary based on every customers unique needs. We take pride in being extremely transparent with the progress of each project so you are never left guessing when it will be ready.
What is your refund policy?
If you have an issue with your project, please contact us so we can make it right. Our refund policy lasts for 30 days from the date your plan/project begins. Within the first 30 days, we will honor all refund requests. We do not offer refunds outside of this policy, no exceptions.
Do you offer customer rewards?
We do offer customers rewards for referring new customers to us. Depending on your level of membership, you can save significantly off your next project simply by sending us a new customer! We also offer discounts on other services for those that are utilizing more than one of our services.
Can you set up business email using my domain?
Yes! We do set up self-hosted email for free for all of our customers. We also offer a premium email service through our partner, Zoho. While we do set this up for free, the premium service does cost $1 – $3/user/month, paid directly to Zoho. We can also set up free 30-day trials for this service upon request.